FAQ
📦 FAQ – Frequently Asked Questions
❓ Orders
Q: How do I place an order?
A: Simply browse our store, select the products you like, add them to your cart, and follow the checkout instructions.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we may be able to change or cancel it. Please contact us as soon as possible via our contact form or by email.
🚚 Shipping
Q: What are the delivery times?
A: Delivery times depend on your location. Orders usually arrive within 3 to 7 business days in mainland France. International deliveries may take 10 to 15 business days.
Q: What are the shipping fees?
A: Shipping is free for orders over [X]€. Below that amount, standard rates apply based on your shipping address.
Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a confirmation email with a tracking link.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and other secure payment options displayed at checkout.
Q: Is payment secure?
A: Absolutely. All transactions are 100% secure and encrypted via SSL, processed through trusted payment platforms.
🔁 Returns & Refunds
Q: Can I return an item?
A: Yes, you have [X] days after delivery to return an item if it doesn’t suit you. It must be unused and in its original packaging.
Q: How do I return an item?
A: Please contact us through our [Contact] page and provide your order number. We’ll send you return instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll process your refund within 5 to 10 business days via your original payment method.
📩 Customer Support
Q: How can I contact you?
A: You can reach us by email at [your@email.com] or via our contact form. We usually respond within 24 to 48 hours.